Haier Premium Service ensures no distance from consumer


Haier presents Haier Premium Service, a brand new package of solutions aimed at providing an integrated and personalized service to the customer.
The Service is available in in the main European countries: Italy, France, United Kingdom, Germany, Switzerland, Spain, Belgium, Holland and Poland. It perfectly responds to the claim and mission of the Haier Group: ‘Zero Distance from Consumer’, no distance from consumer, aiming for a continuous presence closer to his needs. 
The main features of Haier Premium Service are a 360-degree contact center – with extended opening hours and priority telephone lines – a team of dedicated consultants for pre-sales and after-sales support for the end customer and a Premium Assistance program with guaranteed intervention times and with a series of personalized proposals during the interventions to improve the experience with additional services and products.
Additional services include the exclusive “Check & Care” programs for the control and maintenance of products in order to be able to use appliance to its full potential and guarantee its performance over time.
Given the impact of the COVID-19 emergency on the lives and expectations of consumers, Haier Premium Service – in addition to guarantee the full activity of assistance services – during the intervention of its technicians offers a “Safety kit” as free gift, containing two pairs of gloves and two surgical masks, with the message “Take care of yourself”, a small gesture to demonstrate the attention that Haier has towards its customers.
«Haier Premium Service aims to give our customers the best of our commitment, in order to meet their needs and expectations, with an extraordinary pre and post sales service,” commented Andrea Quaini, Haier after-sales service manager Europe. – We are confident that, in this unprecedented and challenging period, the expertise of our team of engineers, our Contact Center operators and our dedicated consultants will play a fundamental role in the realization of our vision: ‘Zero Distance with consumer».