The large-scale ‘Kundenmonitor Deutschland 2021‘ study based on the in-depth questioning of more than 1500 consumers, recognizes the quality of Miele service. The brand came out top in the ‘Global satisfaction’ category’ and excelled in terms of quality of advice, friendliness, fast delivery and clear and precise working patterns.
With 64% fully convinced and 20% satisfied customers, Miele achieved top position for customer satisfaction. In terms of friendliness to callers, accessibility by telephone, expert advice over the phone and dealing with callers’ problems, the company is also in first place in the competitive comparison.
«Due to Covid and associated precautions on the one hand and an increased number of enquiries from customers on the other, 2021 posed special challenges to Service – explains Guido Geller, Regional Director Domestic Appliance Service DACH – and thanked Miele Germany’s 450 service technicians and the backoffice service team for their efforts in these challenging times. The repeated award is once again proof of their excellent work and also an indication of the esteem in which the entire Miele service team is held. In particular over recent years, we have worked intensively on optimising our processes and have introduced many key changes».
