Samsung Electronics America has received four awards for best in class customer care, at the 12th annual Stevie® Awards for Sales & Customer Service, the world’s recognition for contact center, customer service, business development and sales professionals.
Samsung received the following recognitions at the Stevie Awards in Las Vegas, Nevada: a gold award for IVR or Web Service Solution, which recognized Samsung’s use of an on demand, peer-to-peer platform staffed by Samsung consumers that provides support to Samsung consumers in need, quickly; a gold award for Customer Service Success, which recognized the company’s on-line Community platform, a place for customers to discuss, share tips, and troubleshoot issues with Samsung products and services; two silver awards for Best Use of Technology in Customer Service and Innovation in Customer Service, which recognized the company’s cloud solution to improve contact center efficiency and enhance day-to-day care functions.
«At Samsung – said Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America – we strive to deliver a customer-first Care experience as innovative as our products. To do that, we are harnessing the sharing economy, artificial intelligence and other innovative tools to ensure that we are providing support to Samsung consumers anytime, anywhere, any how they’d like it. These awards are a testament to our teams that work hard every day to offer more meaningful ways to help our customers get the most out of their products, at their fingertips.»
